Generative AI assistant on WhatsApp
A conversational assistant on WhatsApp that centralizes access to internal information and processes through generative AI.
The Challenge
Give thousands of employees access to corporate information without relying on internal portals or support.
The Solution
An intelligent assistant connected to corporate systems, able to answer questions in natural language securely and personally.
Key capabilities
- Natural language queries from WhatsApp.
- Secure authentication through Microsoft Entra ID.
- RAG-based knowledge layer that queries internal documents indexed in a vector database.
- Conversational memory and state management for multi-turn conversations.
- Integration with corporate systems and channels managed through SalesForce.
- 'Guardrails' that validate the safety of every request.
- Foundation ready for LLMOps observability, traceability and automatic response evaluation.
Technology Stack
Impact
- Fast access to corporate information from a channel employees already use.
- Shorter response times and less dependence on internal support.
- RAG-based knowledge layer that queries internal documents indexed in a vector database.
- A better employee experience through a more natural and efficient interaction.
- Scalable architecture ready to take on new processes and use cases.
- Capacity to serve more than 10,000 employees.